Focasscore – Because you deserve better

Focas Finance

Measure the quality of service of your customers from each of your outlets

Focas Hospitality

Get feedback on what your customers using your facility

Focas Transportation

Use Focas to assess customers and get instant feedback using your services.

Focas Education

Assess the impact of your instructors and facilities on those most affected by it

Track your performance

FOCAS is a “digital suggestion box” that allows your customers and users to provide real time feedback to you from within your branch or outlet. This information is immediately fed into the system and available to you on your screen.

Real time Real time feedback enables you to react immediately and address mishaps

Performance You can view performance of branches, regions and even individual agents

Team Access It’s a handy score to help assess your teams

Book an appointment

Book a date for a demo

Works for you

FOCAS is built to work for all companies across the service industries

Real time feedback

FOCAS provides instant feedback and results to guide decision making

The right measures

Our customizable metrics elicit the right information for your particular purpose

It’s personal

Our team is on hand to provide dedicated response and guidance at every step

Give your business the boost it needs

Our models for customer service is tailored to suit all front contact services

Respond to customer needs in real time

Assess impact of innovations

Compare employees, teams and branches

Outshine the competition

Our Other Awesome Core Features

Give Your Business The Success It Deserves

Finance Module

First contact resolution

Engagement

Average response time

Experience

Security

Hospitality

Engagment

Emapthy

Experience

Average response time

Convenience

Transportation

First contact resolution

Experience

Engagement

Safety

Convenience

Health

Empathy

Assurance

Overall Satisfaction

Responsiveness

Reliability