Westland Boulevard Madina Estates


Open Mon – Fri 08:00-18:00

Focas Finance

Measure the quality of service and the satisfaction your customers get from each of your outlets

Focas Hospitality

Find out how pleased your customers are with the quality of service and the facilities on offer at your hotels

Focas Transportation

How secure, comfortable and convenient are your vehicles and terminals? Your customers can tell you.

Focas Education

Assess the impact of your instructors and facilities on those most affected by it – students and parents.

Track your performance

FOCAS is a “digital suggestion box” that allows your customers and users to provide real time feedback to you from within your branch or outlet. This information is immediately fed into the system and available to you on your screen.

Real time Real time feedback enables you to react immediately and address mishaps
Performance You can view performance of branches, regions and even individual agents
Team Access It’s a handy score to help assess your teams

Book an appointment

Book a date for a demo

    Works for you

    FOCAS is built to work for all companies across the service industries

    Real time feedback

    FOCAS provides instant feedback and results to guide decision making

    The right measures

    Our customizable metrics elicit the right information for your particular purpose

    It’s personal

    Our team is on hand to provide dedicated response and guidance at every step

    Why We’re Different?

    Give your business the boost it needs

    Our models for customer service is tailored to suit all front contact services

    Our Other Awesome Core Features

    Give Your Business The Success It Deserves

    Finance Module
    First contact resolution
    Average response time
    Average response time
    First contact resolution
    Internal Link Structuring
    HTML Code Cleanup
    Website Content Writing
    Content Optimization


    We are an experience agency company. We have many year work.

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    So far, so good! Being completely new to SEO and PPC, Matt has patiently held my hand throughout. Still early days with the campaign but all has been well, with regular communication and updates.